Shipping and Returns

Standard Shipping and Handling Charges in the Contiguous U.S.

We ship most orders within one business day of receipt of your order. Most orders are shipped UPS Ground from our distribution center in New York. Please allow 3-10 business days for standard delivery.

We regret that we cannot ship to P.O. Boxes.

While we make every attempt to get your products to you as fast as possible, we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead.

Order Value Charge
Up to $249.99 $14.95
$225.00 and over FREE
HMR at Home ® Re-Orders* FREE

*Free shipping for members in HMR at Home applies only to regularly scheduled HMR at Home orders within the Contiguous U.S. Any additional orders placed between regular HMR at Home shipments that are under $225.00 will be charged for shipping. However, the HMR at Home 10% discount will still apply while the buyer is an HMR at Home member.

Shipping Outside the Contiguous U.S.

We ship most orders within one business day of receipt of your order. Please allow 3-5 business days for shipping to Alaska, Hawaii, and Puerto Rico.

Allow 7-14 business days for delivery to the U.S. Virgin Islands, U.S. Territories, and APO/FPO boxes.

Refer to the chart below for shipping charges to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, U.S. Territories, and APO/FPO boxes. At this time, we are only able to ship within the U.S. and U.S. Territories.

We regret that we cannot ship to P.O. Boxes in Alaska, Hawaii and Puerto Rico.

While we make every attempt to get your products to you as fast as possible, we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead.

Order Value Charge
Up to $150.00 $25.00
$150.01-$299.99 $35.00
$300.00-$499.99 $50.00
$500 and over $100.00

FREE Shipping with HMR at Home

Never run out of food with our automatic delivery program. Free shipping (and 10% discount) is applied to all regularly scheduled orders. HMR at Home is free to join and you can cancel at any time. (Free shipping applies only to orders shipped within the Contiguous U.S. However, HMR at Home members outside of the Contiguous U.S. will still receive a 10% discount on orders while in HMR at Home.)

The 10% discount and free shipping also apply to any additional HMR foods added to your regularly scheduled HMR at Home order. Order as many additional foods as you like on your regularly scheduled HMR at Home order and receive your 10% discount and free shipping on everything!

Any orders placed separately from your regularly scheduled HMR at Home orders will be charged for shipping if the amount of the order is less than $200. The 10% discount, however, will still apply.

Holiday Shipping Schedule

To ensure timely delivery, please place your order one week prior to any national holiday.

BeneFit® Bar Shipping During the Summer Months

Many specialty chocolate manufacturers do not ship direct to consumers in the hotter months due to potential melting issues. However, we are committed to providing you with BeneFit Bars year-round. To that end, we do all that we can to ensure that the bars arrive at your doorstep in the best condition.

Between June 1 and September 30, cold packs are added to ensure the quality of the BeneFit Bars upon arrival. Cold packs remain cold for approximately 72 hours; therefore HMR can only guarantee there will be no additional melting of the bars on orders shipped to states within a one-day radius of our warehouse in New York. (These states include NY, NJ, CT, RI, MA, DE, MD, PA.) If you are concerned about possible melting of the bars and live beyond the states mentioned, you may want to consider selecting Expedited Shipping (see rates above).

NOTE: If you find that your bars are softer than you like due to the heat, allow the box to sit undisturbed overnight in a cool place. Temperature changes do not impact the nutrition (or flavor) in any way.

Required Signature

Deliveries to residential addresses typically do not require a signature. However, in certain instances, UPS may require a signature. If no one is available to accept the package, UPS will leave a note following each delivery attempt. UPS will make three delivery attempts before returning the package to HMR.

Email Confirmation

Once your order has been shipped, you will receive an email which will provide you with a tracking number. Use this tracking number at www.ups.com to track your package.

Returns

Due to the fact that these items are food products they are not returnable and are non-refundable. If you received an incorrect order, please contact our office.